Celebrity Watch – Return & Exchange Policy

At Celebrity Watch, your satisfaction is our top priority. We take pride in offering authentic luxury timepieces, and we stand by the quality of every watch we sell. In the rare event that something isn’t right, our return and exchange policy is here to help.

🛡️ When Can You Return a Product?

We accept returns only under the following conditions:

  • The watch arrived damaged or defective
  • You received a different product than what you ordered

To be eligible:

  • The watch must be unused, with original tags, box, and certificate of authenticity
  • A clear unboxing video is required as proof—this helps us verify the issue
    ❗ Returns without an unboxing video will not be approved
  • You must notify us within 7 days of receiving your order

🔁 Need an Exchange Instead?

If you received a faulty, damaged, or incorrect watch:

  • You can request a replacement instead of a refund
  • We’ll arrange the exchange and ship your new watch promptly

🚫 Items That Can’t Be Returned or Exchanged

Due to the exclusive nature of our products, the following are non-returnable:

  • Watches that show wear, damage, or signs of being resized or altered
  • Items missing original packaging, tags, or documents
  • Requests made after 7 days
  • Customized or engraved timepieces

📝 How to Request a Return or Exchange

  1. Reach Out to Us
    Email: [Your Support Email]
    Phone/WhatsApp: [Your Support Number]
    Be sure to contact us within 7 days of receiving your order
  2. Provide the Unboxing Video
    Include clear video proof and photos of any issue
  3. Get Return Instructions
    Once approved, we’ll guide you on how to return the product
  4. Ship It Back
    Use a reliable, trackable courier service. Return shipping may apply unless the issue was our fault
  5. Refund/Exchange Processing
    After inspection, we’ll process your request within 7–14 business days

🔄 Policy Changes

We may update this policy from time to time. Please check back periodically for the latest version.

🕰️ Shop with Confidence

Thank you for choosing Celebrity Watch. We’re here to ensure your luxury watch shopping experience is as seamless and premium as the timepieces we offer.